CONTACT US

We’re here to help. Our team aims to reply within 24–48 business hours.

Email: contact@novalora.com
Average Delivery Time: 5 business days (after dispatch)

How can we help?

Order & Shipping

• Order status or tracking

• Address change (before shipment only)

• Delivery issues (lost, delayed, or damaged parcels)

Returns & Refunds

• Start a return (within 14 days; unopened/unused)

• Refund status and timelines

Product Questions

• Application, compatibility, or ingredients

• Availability and restocks

Billing & Payments

• Duplicate charges or payment errors

• Invoice requests (include Order #)

Wholesale & Partnerships

• Resellers, retailers, or collaboration proposals

When contacting us, please include your Order Number and the email used at checkout to speed things up.

 

Customer Support Hours

Monday–Friday, 9:00 AM – 6:00 PM (EST)
Messages received outside these hours are handled the next business day.